Terms & Refund Policy

We deliver only within the Sacramento area — specifically Sacramento, West Sacramento, Elk Grove, and Citrus Heights. Orders with addresses outside these cities cannot be accepted online.

• Same-day delivery is available on orders placed by 2:00 PM Pacific time, Monday–Saturday, subject to availability.
• Orders placed after 2:00 PM are delivered the next available business day.
• A flat $20 delivery fee applies to every order and is added at checkout.
• Delivery times are estimates. Weather, traffic, and busy holidays (Valentine's Day, Mother's Day) may extend our delivery window.
• If no one is home, we may leave the arrangement in a safe, shaded spot at the address. We are not responsible for flowers left unattended per your instructions.

Fresh flowers are seasonal and availability changes daily. If a specific stem, color, or container is unavailable, we may substitute it with an item of equal or greater value that matches the overall style and color palette of the arrangement pictured.

Product photos are representative. The exact vase, wrap, ribbon, and stem count may vary slightly from the image shown.

• Cancellations: orders may be cancelled for a full refund if we are contacted before the arrangement is designed. Call (916) 822-4512 as early as possible.
• Once designed or out for delivery: orders cannot be cancelled or refunded.
• Quality issues: if your flowers arrive damaged or in poor condition, contact us within 24 hours with a photo and we will repair, replace, or refund the arrangement at our discretion.
• Wrong address / recipient not available: if the address you provided is incorrect or the recipient refuses delivery, a redelivery fee may apply. Refunds are not issued for delivery attempts made to the address you supplied.

Refunds are issued back to the original payment method through Authorize.net and typically appear within 5–10 business days.

• All prices are in US dollars and exclude the delivery fee.
• Your order total shown at checkout is the amount charged: item prices plus the flat delivery fee for your city.
• We reserve the right to refuse or cancel any order in the case of a pricing error, suspected fraud, or a delivery address outside our service area.
• Payments are processed by Authorize.net. We do not store your card number on our servers.

Fresh flowers are perishable and their lifespan depends on care, temperature, and variety. Following any care card included with your arrangement will help it last longer. Our liability for any order is limited to the amount paid for that order.

These terms are governed by the laws of the State of California. Any dispute will be resolved in the state or federal courts located in Sacramento County, California.